This week Time Warner Cable upgraded (downgraded?) their lineup here in New England.
This was not a minor reshuffle.
Consider it more of throwing multiple decks of cards up in the air and having them land wherever. Then take this deck and put them together not by decks but by card rank instead. Then take a few of these small packs and stack them and deal them out as any card game at all.
No matter what you will either make people angry, win every time, or nobody win ever.
Unfortunately, with TWC we got the latter answer.
Yes, once again TWC screwed up with its new improved lineup.
Certainly, everything is fine up to channel 99. Most of these channels haven’t changed in years and some have never changed since cable was introduced to the area nearly 40 years ago.
Beyond channel 99, good luck.
While the channels are grouped by types such as news, kids, sports, etc., the logic of the grouping within each group is horrible. Forget alphabetical order or any order at all, the stations seemed to be assigned their number positions totally at random. This makes it even more difficult to figure out what channel you are looking for.
Of course, you could read the small foldout card that was mailed to you to see what channel you are looking for. Again, good luck for that as the print is so small that it is almost impossible to read especially for those with old tired eyes like mine.
Then there are the local channels. Forget about putting them in numerical order by their station id unless you think 8 come numerically before 6. Did these people graduate kindergarten?
We also have the continued problem with standard definition vs. high-definition. Now it seems that it is completely an all-or-nothing option. I can’t tell you how many times I have had to change the resolution manually just to see the picture properly the way I want. If you need to read about how to fix the resolution, search for “high definition resolution” on this blog.
Finally, there is the remote control. Many of the buttons no longer point to the right resources when a button is pushed. Many of the channels that existed before now just give information to turn to a different channel to learn how to program the remote to set it to the right channel.
Should the customer need to do so much work for so little benefit. I think they should have kept the stations pointed to by the remote alone. Given that we are paying for remotes now, then this should have been a given.
Last but not least, TWC wants to raise their rates by about 14% next month.
So let’s summarize:
- Fewer choices for channels
- Mixed up order for channel
- Remotes that point to the wrong channel
- Higher bills next month
Isn’t it time that TWC was sold to Comcast? It can’t get worse but it may improve.
We can only hope.