Imagine going into your local hardware store.  You want to buy a new hammer and the salesclerk tells you that the hammer has a lifetime warranty.  All you need is just bring it back for an exchange if anything ever happens to it.  Simple, right?  Not if Microsoft ran the store.

The first product that Microsoft gives to you for your broken hammer is a wooden pencil.  Their claim is that they are both made of wood, but the store no longer carries hammers so they can’t give you a new one.  Unfortunately, you are forced to take the pencil in exchange and try using it like a hammer with very little success. 

Welcome to the disappearance of the long-lasting Windows/MSN Messenger.  Last week, Microsoft forced everybody running their Messenger program to suck up to their inferior product of Skype.  Unfortunately, Skype is NO Messenger.  Here is a list of items missing that I use that SHOULD HAVE BEEN IN Skype:

  • Hotmail email notification. 
  • MSN Today (their newsfeed in a startup area)
  • Microsoft group contacts — these just disappeared with no way of recovering these connections/people.
  • Connections to multiple services – only Messenger and Facebook are accepted, forget all the others.

I really wonder why Microsoft released this product to the masses with so many missing features.  Apparently I am not alone with these missing features as many people have commented on Microsoft’s forums on these omissions.  Their response is that they may show up in a future release.  For now I am stuck with an unusable program with no features I can use.

 

The second product that Microsoft can give you for your broken hammer is a giant inflatable hammer.  Their claim is that it is a hammer despite not being made of wood.  Good luck on using nails with that.  This is exactly the way Microsoft upgraded customers from Hotmail to the lamer and ad-ridden Outlook.  Previously I called it “promising” now I call it “cluttered with ads”.  Don’t get too close to the edge of the screen otherwise ads will pop up and invade screen space.  As far as speed is concerned, it is a little faster than Hotmail, but the ads definitely are a turnoff.  Of course I could spend $20/year to have these ads eliminated, but who wants to give Microsoft more money?

Neither of these products are great and unfortunately both are forced on customers whether they like it or not.  Both needs a lot of work to make them workable and being a useful hammer.

 

My score: 

  • Skype:  2  (Not recommended but forced upon those who used MSN/Windows Messenger)
  • Outlook.com:  3 (A drop from my previous beta grade because of the irritating ads that take precious screen space.)

In conclusion:  Maybe someday Microsoft will give us a REAL hammer for the wooden ones we lost recently.

 

 

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