Could Time Warner Be Reading This?

Leave a comment

Last time I mentioned that Time Warner Cable had discontinued the alphabetical listing in the guide.

 

Well, surprise in the last day or so, it has returned.

 

Also, I failed to mention last week that the star rating system has also been restored as well.  While the system is not perfect, it is still more of a guideline than nothing at all.

 

So is TWC secretly reading this blog as a guideline as to problems that exist and then try to correct them based upon what is written here?

 

That is unknown as the high definition/standard definition problem still exists and I see no easy solution to switching between them.

 

However, it does seem odd that the fixes that do happen appear shortly after my blog post.  Since nobody from the company seems to respond on this blog, I can assume that somebody somewhere may be passing along the information to TWC.

 

Either way, if somebody from the company is reading this, then I would make the following product suggestion:

 

Make Whole House DVR free.

 

The reason I say this is that the satellite companies already offer this service for free already and certainly would not take much effort for TWC to make this available to everyone with multiple DVRs.  It is already listed in the diagnostic screen so it would not be any difficulty to make this a standard free option.

 

Secondly, when I picked up my multiple DVRs at the cable company, the person at the counter said that the company would soon be having whole house DVR service available for free.

 

Whether this was a misstatement or a possible service idea is unknown.  The fact that it was said so positively made me think that they really wanted this service free, but changed their mind at the last minute.

 

With charges for everything now from the boxes to remotes, it would be appreciated if this simple addition would happen at no charge.  After all, the units are already network enabled.

 

Do I expect them to do this anytime in the near future?

 

If they want to make customers happy, then I would say yes.

 

However, given their past record, I don’t expect this to happen anytime in the near future.

 

Yet, if somebody at TWC is reading this, then you will make whole house DVR free as it is with everybody else and stop nickel and diming everyone to death.

 

 

Advertisements

Epix Failure for Time Warner

Leave a comment

Last week, I got the postcard.

 

Minutes ago, I got the email.

 

They both said the same thing:  the channel Epix was coming March 18 on channel 1101 locally.

 

Well, two things were wrong with that information.  The first is that it didn’t start as promised on the 18th and it certainly wasn’t on channel 1101.  It actually appears in the range of channels 594-599.

 

Was the wrong information given purposely or was it just a huge oversight?  I believe the former to be more of the case than the latter.  While this channel has been long coming for many (not me however), I find that hiding it certainly is not what should really be done.

 

As far as I can tell, this new series of channels is about the same as the comparable other movie channels out there.  This series of channels offers no wow factor to the otherwise overwhelming number of movie channels already available.

 

While Time Warner says that there will be a 3 month free preview period, no mention has been given as to how much this channel will cost.  Given how much the bill will increase in the next month, this channel should be free forever.

 

I highly doubt that I will pay for another unwatched movie channel.

 

On another front, TWC sneaked in another downgrade to their system a couple of nights ago (version 7.2_0.11).

 

This new version has eliminated the alphabetical option to the guide, so searching a channel by its name is no longer possible.  This just adds insult to injury as it has been less than a month since most of the channels have been moved around.  Are they trying to tick everybody off?

 

Overall, between the Epix problem and the navigator update, TWC has once again proven their incompetence.

 

We can only hope that things will get better when the merger with Comcast happens.  It can’t get any worse.

 

Why I Didn’t Attend My High School Reunion (Part 1)

2 Comments

Writer’s note:  This is the first part in a series as to the reasons why I didn’t attend my high school reunion.  While the information is true, it still may offend some people.  Reader discretion is advised.

Bullying.

This is the core of the problem of the reason why I never attended my high school reunion last summer.  As I mentioned in a previous post, I was bullied during my entire high school existence right through the present.  Everything that had happened over the years reflect on that one idea.

Certainly while there is more awareness of the problem, it will never go away because administrators care more about protecting their unions rather than helping the students.  Nothing has changed since I went to high school all those years ago.

Now let me start the story.

Let me begin by starting at the end.  Normally nobody would start a story at the end, but this one sounds better starting that way.

Shortly after the reunion took place last summer, there were quite a few pictures that were posted on the special Facebook group page that was established just for our graduating class.

The biggest problem with these pictures is that every one of them I could not identify who was in the picture.  Since there was no tagging of people in the pictures, I had absolutely no clue who any of the people were.  It was quite obvious that of the 75 or so people who attended the event that the pictures only had a small percentage of them in the pictures.  It seemed that only the popular people made the pictures, which was also the way that pictures in the yearbooks also were handled.

Why would I ever go to any reunion when I would probably get ignored and never get in any of the pictures?  To make matters worse, since this event occurred on an island, I had no intention of ever making that boat trip to it.

Now about that Facebook group page.  I wasn’t invited to it.  I was dragged into it kicking and screaming.  Ok, maybe not dragged into it, but I was still thrown into it.

The bad thing about this group is that the people who run it hate me.  Not just a little hatred but the kind that would make executions look enjoyable.  Everything I have written on the page has been deleted by the group because apparently they don’t like what I have to say.   Don’t they realize that they are violating my 1st amendment rights of free speech?  I guess that they just don’t care about me or what I have to say.

Of course, most of those in this group are friends with each other, but not with me.  This was the same sort of treatment that existed during my entire high school life.  Maybe this group feels a sense of completeness by having me part of it even though they don’t make me feel welcome.  I don’t know why I just don’t leave this group and just ignore them once and for all.  Of course, given that this is Facebook, hatred is widespread on the site.

And we all know that hatred is really just part of the bullying picture.  Therefore, the group is promoting hatred and bullying just like they did back all those years ago.

Some people never change.  In this case, it seems that most people never change.

Ever.

Feeling the New Pain from Time Warner

Leave a comment

This week Time Warner Cable upgraded (downgraded?) their lineup here in New England.

 

This was not a minor reshuffle.

 

Consider it more of throwing multiple decks of cards up in the air and having them land wherever.  Then take this deck and put them together not by decks but by card rank instead.  Then take a few of these small packs and stack them and deal them out as any card game at all.

 

No matter what you will either make people angry, win every time, or nobody win ever.

 

Unfortunately, with TWC we got the latter answer.

 

Yes, once again TWC screwed up with its new improved lineup.

 

Certainly, everything is fine up to channel 99.  Most of these channels haven’t changed in years and some have never changed since cable was introduced to the area nearly 40 years ago.

 

Beyond channel 99, good luck.

 

While the channels are grouped by types such as news, kids, sports, etc., the logic of the grouping within each group is horrible.  Forget alphabetical order or any order at all, the stations seemed to be assigned their number positions totally at random.  This makes it even more difficult to figure out what channel you are looking for.

 

Of course, you could read the small foldout card that was mailed to you to see what channel you are looking for.  Again, good luck for that as the print is so small that it is almost impossible to read especially for those with old tired eyes like mine.

 

Then there are the local channels.  Forget about putting them in numerical order by their station id unless you think 8 come numerically before 6.  Did these people graduate kindergarten?

 

We also have the continued problem with standard definition vs. high-definition.  Now it seems that it is completely an all-or-nothing option.  I can’t tell you how many times I have had to change the resolution manually just to see the picture properly the way I want.  If you need to read about how to fix the resolution, search for “high definition resolution” on this blog.

 

Finally, there is the remote control.  Many of the buttons no longer point to the right resources when a button is pushed.  Many of the channels that existed before now just give information to turn to a different channel to learn how to program the remote to set it to the right channel.

 

Seriously.

 

Should the customer need to do so much work for so little benefit.  I think they should have kept the stations pointed to by the remote alone.  Given that we are paying for remotes now, then this should have been a given.

 

Last but not least, TWC wants to raise their rates by about 14% next month.

 

So let’s summarize:

 

  • Fewer choices for channels
  • Mixed up order for channel
  • Remotes that point to the wrong channel
  • Higher bills next month

 

Isn’t it time that TWC was sold to Comcast?  It can’t get worse but it may improve.

 

We can only hope.