More Problems with Last TWC Update

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This week’s post is going to be pretty short for this holiday week.

 

Last time I discussed the many changes (and not good ones at that) with the latest Time Warner Cable Navigator update.  However, 2 other changes happened as well which I noticed over the past week or so.

 

Both of these changes are noticeable if you go into the guide and select a show.  Scroll down to the “All Showings” item and hit select.  At this point, you should see a listing of multiple showings for that particular title if available.

 

The problem is that now if you scroll down this list looking for a particular episode by its title (assuming it is a series that you have selected), the titles no longer show up in the little window in the upper left corner as you scroll down the list of airdates.  So this feature now is of absolutely no use anymore whatsoever.

 

To make matters worse with this feature is that if you scroll to an item that is listed as having a calendar date say “10/6” as opposed to a day such as “Tuesday”, and you hit select to set that item up for a recording, you will find that not only can you not do it but the box will LOCK UP!  Of course, you can just hit the EXIT key and after 2 or 3 presses you will exit the guide completely meaning you have to start all over again.  I have noticed, however, there are times that the “C: key does the same thing as well.

 

I believe in both cases that these are bugs in the current update and should be addressed immediately.  It is sad that TWC uses many of its markets to test its software before rolling it out nationally.  We subscribers are NOT beta testers.  It is unfortunate that TWC believes that its software doesn’t have any bugs.  Either they are really stupid or just ignorant.  Don’t ever bother calling customer service for any of any issues with the Navigator software as they know nothing and they never offer any real solutions, not even their technical people can help.  Yes, it really is that bad.

 

Hopefully, I will report soon on a new update before I pull out the rest of my hair from my balding head.  I don’t have much left anymore.

What NOT to do with Time Warner Cable

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Remember that game ELIZA from the early days in the computer world.

 

She/it was a great program therapist who almost had human intelligence and seemed like you were having a real conversation with a real person.  If you have never played with this program, there are several versions available online and also for download.

 

So why do I bring up this program from the far past?

 

Well, it seems that ELIZA lives on as employees of Time Warner Cable.  Not just one employee, but several of them.

 

So here is how the story begins:

 

Last week, I noticed that one of my favorite channels, Bloomberg TV started airing the high-definition signal on its standard definition setup.

 

So you are probably thinking…so what?

 

Well, the SD version of this channel has a scrolling listing of various stocks that I follow, while the HD version is cramped with only a vertical scrolling newsfeed.  Both versions of the channel used to have the scrolling stock list, but no longer.  I contacted the station about that change and I have not heard back from them in over a week.  Apparently they don’t care much about their viewers.

 

Enter TWC.

 

I decided to contact them about their change of which version of the channel is received.  As I mentioned in a previous post, I removed all the resolutions except for one of the 480 resolutions to get the SD channel.

 

My thought for this was to go through live chat instead of calling the company as this really is more of a complaint than a problem. Or at least that is what it started out as.

 

So I started my first chat from the main TWC page.  This was a short communication with the person as they sent a “signal” to the cable box and had me restart the cable box to “restore” the original channel.  Of course, this procedure didn’t work at all.  This was the first dumb person I dealt with.

 

The second time a few minutes later, I decided to enter the “my account” section of the TWC website and start a live chat there.  This person seemed very robotic in its conversation making suggestions such as the removing higher resolutions and by describing in detail on how to do it even though I said that I already knew how to do it.  The person also pointed me to alternative channel, which wasn’t even the same network as the one I was having trouble with.  This made me think that when I gave them my phone number they completely ignored the fact that this area had the new standardized lineup.  So much for an informed employee.

 

The next suggestion from this person was to swap the box for an SD box at my local TWC office.

 

Seriously, why would this fix the problem because they are airing a different signal on the SD feed?  Again from here it just went downhill.

 

In the midst of this conversation, my internet connection went out.  The lights on my modem started flashing and I was off the air in the midst of this conversation.

 

So officially this conversation which wasn’t going anywhere was over and to the phone to the idiots at TWC began.

 

After about 20 minutes talking to a person on the phone (5 minutes of that time I was on hold with the representative), I finally got my internet connection back.

 

Let me point out that I believe that I WAS purposely disconnected by TWC during this conversation.  It would seem odd that a live char would create such a disconnection, but apparently the person was frustrated by the conversation that went nowhere fast.  Up to that point, I had never lost my internet connection unless there was a power outage or the whole cable was out.

 

As far as I am concerned, this was an act of sabotage.  My recommendation:  DO NOT EVER use live chat with TWC for any reason whatsoever.

 

As for my problem is concerned, it still exists and I will never be happy until TWC keeps SD signals and HD signals separate and not bring the HD signals down to SD levels.

 

This is certainly a lesson to be learned something that even ELIZA would never have done.

 

At least that is what I hope.