Time Warner Cable Small Upgrade, Big Ad Missteps

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In my other blog, I write about the scams that companies like Staples produce and have produced.  Now it seems that Time Warner Cable are becoming liars and scammers as well.

However, before I discuss that, let me say that last night TWC pushed through a mini update to their navigator system.  Not much changed with this minor upgrade except that DVR Compensation is now gone.  I am very thankful for that because this feature was more confusing than helpful.  In case you never heard of it, the feature basically controlled how far the DVR would advance when going from fast-forward to play.  The choices were normal, more, less, and none.  No indication was ever given how much time these times actually were which led to the confusion of this awkward feature.  I will not miss this feature whatsoever.  However, now going from fast-forward to play could either be a sudden change or put your position a little further ahead from where you want it.  I have seen both of these scenarios happen in the last few hours since this update.  It also appears that the phantom recording bug has been fixed as well.

 

Now onto the scams and lies:

Besides being nickel and dimed to death with charges for modems, cable boxes, and now even the simple remote control, it seem that TWC has now introduced some misleading and false advertising.

The first television ad features Emily VanCamp from the ABC show “Revenge”.  It is promoting the “Start Over” feature of their system.  The problem is that ABC television DOES NOT SUPPORT the “Start Over” feature and neither do any of the other major networks.  In fact, only a handful of cable channels support this feature.

Another ad touts the “Look Back” feature.  However, like the previously mentioned feature, it only works on some cable channels, but their website states that NBC supports it, but here in Maine it is not supported.  In fact, many of the channels on this list don’t have the feature enabled.  Is this a scam or just misinformation? It could be possibly a little of both or maybe jumping ahead in anticipation of future support.  I don’t think TWC should announce features until they have been firmly implemented because changes seem to put TWC further behind the competition all the time.

 

So, overall is TWC working in the best interest of the customer?  My answer as with Staples is overwhelmingly NO!  What should be real isn’t in any way real, but instead is based on speculation on hopes that the customer won’t notice the difference.  problem is that this customer knows the difference and is getting good at spotting the scams.

 

 

 

TWC Primetime on Demand — Not Quite So

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Time Warner Cable makes a claim that their Primetime on Demand channel are “Your Shows, Your Way”.  However, lately this is just not the case at all.  Since I usually watch the X Factor on this channel, I was rather surprised that one day I saw the 2 recent episodes of  the X Factor on the listing one day and not even 24 hours later, both episodes were gone from the list.  This meant that the shows were only on the channel for less than 48 hours.  Why is that many of the series on this channel can stay on the listings sometimes for weeks or even months and this show is eliminated in less than 48 hours?

The first week the shows remained at least through the weekend whereas week #2 only lasted through mid Saturday afternoon.  TWC should standardize how long the show will be on the channel or else not even bother airing it in the first place.  This should go for all their shows not just X Factor.  Also, isn’t it about time that the CW channel was also added to the on Demand lineup?  They are the last remaining holdout and it bothers me that they don’t offer it for that channel.  Then again, most of the CW lineup is not the greatest anyway.  However, I do have high hopes that “Arrow” works out for them and not be some long, drawn out, going nowhere show like “Smallville” ended up being.

Its time that TWC get on the stick and shoot for the proverbial bulls eye as well.